Our store includes products and services that is needed for a full transformation. We offer styling tools, haircare products, personal care items, and salon, spa, and shop essentials
Often we have special events i.e., shopping events, trade shows, social events, trainings, workshops, and seminars.
We love to hear from our customers, this is how we learn about our customer needs, wants, and desires. We are able to amass your feedback and foster improvements to our system of businesses.
Check here for holiday deals, special promotions, new arrivals, introductory specials.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.
Sensational Hair By Mike
Return & Exchange Policy
Our goal is to engender the best customer experience and to offer premium hair care products to beauty industry professionals.
Our tangible products are inspected and tested to ensure that our products meet established quality standards of the industry in which we service.
However, we understand that dissatisfaction may occasionally occur and therefore we offer returns or exchanges for defective, unused, originally packaged merchandise.
In the case that a claim of product quality or defect ensues our standards and quality team will review your concern and determine if a refund or exchange is warranted.
As a customer, you are responsible for understanding this upon purchasing any item from any representative of our company.
However, we realize that exceptional circumstance can take place regarding the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons: In the instance that a chemical based product is discolored or not in its proper condition, upon initial usage or opening of the product, customer has 7 days to initiate a request for an exchange or refund.
The product cannot be substantially used before initiating a request for refund, due to the nature of the business that we are in, problems with products are detectable almost immediately, thusly, products half used.
On tools, if there is a factory default on any flat iron, blow dryer or other tool within 30 days, we will exchange the tool immediately at no additional cost to the client.
After 30 days, the client must contact the product manufacturer to handle any claim against the product. If merchandise was purchased and shipped to the customer then the customer must call the office for approval to send back with prepaid postage label or on the company Fed Ex account to avoid the paying for postage.
Customers can also mail returns to us through US Postal Service on their own but we recommend that the package is insured.
Original packaging, invoice, or receipt will help expedite returns/exchanges/refunds.
Our Support Staff is always eager to assist you and deliver highly professional support in a timely manner.
Thank you for purchasing our products.
Contact Support Services at Phone: